About this site
This website is an English-language store and catalogue of Japanese essential oils, incense, personal care and beauty tools operated by NEO INSPIRE K.K. Some products can be purchased directly online; others are available through wholesale inquiry. A product listing is an invitation to order, not a binding offer, and a contract is formed only when we accept and confirm your order.
Product information
We aim to describe products accurately, but colors, sizes, materials and packaging may vary, and descriptions are translated and summarized from Japanese source information. Product information on this site is not medical advice and does not constitute a performance or health claim.
Orders, pricing and payment
Prices on product pages and at checkout are shown in US dollars (USD). We try to keep prices and availability accurate, but they may change without notice, and we may decline or cancel an order — for example if an item is out of stock or a price is clearly incorrect — and refund any amount already paid.
Online payments are processed securely by Stripe; we do not receive or store your full card details. Shipping is described on the shipping page and returns on the returns page, both of which form part of these terms. Import duties and taxes, where they apply, are the responsibility of the buyer.
Intellectual property
The text, layout and design of this site are owned by or licensed to Neoi and may not be copied or reused without permission. Product names and trademarks belong to their respective owners.
Acceptable use
You agree not to misuse the site, attempt to disrupt it, or use automated systems to collect data from it in a way that burdens the service or infringes others’ rights.
Disclaimers and liability
The site is provided "as is" without warranties of any kind to the extent permitted by law. To the fullest extent permitted by law, Neoi is not liable for indirect or consequential losses arising from use of the site.